GLOSSARY

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CEPSA - 2017 ANNUAL AND CORPORATE RESPONSIBILITY REPORT CEPSA - 2017 ANNUAL AND CORPORATE RESPONSIBILITY REPORT CEPSA - 2017 ANNUAL AND CORPORATE RESPONSIBILITY REPORT CEPSA - 2017 ANNUAL AND CORPORATE RESPONSIBILITY REPORT CEPSA - 2017 ANNUAL AND CORPORATE RESPONSIBILITY REPORT LETTER FROM THE CHAIRMAN LETTER FROM THE CHAIRMAN LETTER FROM THE VICE-CHAIRMAN AND CEO LETTER FROM THE VICE-CHAIRMAN AND CEO 1) CEPSA AT A GLANCE MILESTONES FOR THE YEAR MILESTONES FOR THE YEAR CEPSA IN NUMBERS 2) WHO WE ARE MISSION, VISION AND VALUES CEPSA IN THE WORLD CEPSA IN THE WORLD OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES OUR BUSINESSES 3) SUSTAINABLE GROWTH GROWTH STRATEGY GROWTH STRATEGY GROWTH STRATEGY GROWTH STRATEGY GROWTH STRATEGY BUSINESS MODEL RISKS AND OPPORTUNITIES MANAGEMENT RISKS AND OPPORTUNITIES MANAGEMENT BRAND VALUE 4) EFFICIENT AND RESPONSIBLE MANAGEMENT STAKEHOLDERS STAKEHOLDERS STAKEHOLDERS STAKEHOLDERS STAKEHOLDERS CORPORATE GOVERNANCE CORPORATE GOVERNANCE CORPORATE GOVERNANCE CORPORATE GOVERNANCE CORPORATE GOVERNANCE CORPORATE GOVERNANCE CORPORATE GOVERNANCE CORPORATE GOVERNANCE ETHICS ETHICS ETHICS ETHICS ETHICS ETHICS 5) CEPSA IN 2017 PEOPLE AND TALENT PEOPLE AND TALENT PEOPLE AND TALENT PEOPLE AND TALENT PEOPLE AND TALENT PEOPLE AND TALENT PEOPLE AND TALENT PEOPLE AND TALENT PEOPLE AND TALENT INNOVATION INNOVATION SAFETY SAFETY SAFETY SAFETY SAFETY SAFETY ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT ENVIRONMENT CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE RESPONSIBLE SUPPLY CHAIN RESPONSIBLE SUPPLY CHAIN RESPONSIBLE SUPPLY CHAIN RESPONSIBLE SUPPLY CHAIN RESPONSIBLE SUPPLY CHAIN RESPONSIBLE SUPPLY CHAIN RESPONSIBLE SUPPLY CHAIN SOCIAL WELLBEING SOCIAL WELLBEING SOCIAL WELLBEING SOCIAL WELLBEING SOCIAL WELLBEING SOCIAL WELLBEING SOCIAL WELLBEING 6) APPENDICES ABOUT THIS REPORT ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA ECONOMIC/FINANCIAL DATA GLOSSARY GLOSSARY GLOSSARY

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