1
LETTER FROM THE CHAIRMAN
LETTER FROM THE VICE-CHAIRMAN AND CEO
CEPSA AT A GLANCE
MILESTONES FOR THE YEAR CEPSA IN NUMBERS
WHO WE ARE
MISSION, VISION AND VALUES CEPSA IN THE WORLD OUR BUSINESSES
SUSTAINABLE GROWTH
GROWTH STRATEGY BUSINESS MODEL RISKS AND OPPORTUNITIES MANAGEMENT BRAND VALUE
EFFICIENT AND RESPONSIBLE MANAGEMENT
STAKEHOLDERS CORPORATE GOVERNANCE ETHICS
CEPSA IN 2017
PEOPLE AND TALENT INNOVATION SAFETY ENVIRONMENT CUSTOMER SERVICE RESPONSIBLE SUPPLY CHAIN SOCIAL WELLBEING
APPENDICES
ABOUT THIS REPORT ECONOMIC/FINANCIAL DATA GLOSSARY
02
04
06
07 09
10
11 12 14
30
31 36 37 39
40
41 46 54
60
61 70 72 78 98 102 109
116
117 118 134
INDEX
6
5
4
2
1
3
ANNUAL AND CORPORATE RESPONSIBILITY REPORT
2017
2017 ANNUAL AND CORPORATE RESPONSIBILITY REPORT
