1
INDEx
2018 ANNUAL AND CORPORATE RESPONSIBILITY REPORT
LETTER FROM THE CHAIRMAN
LETTER FROM THE VICE-CHAIRMAN AND CEO
CEPSA AT A GLANCE
MILESTONES FOR THE YEAR CEPSA IN NUMBERS
WHO WE ARE
MISSION, VISION AND VALUES CEPSA IN THE WORLD OUR ACTIVITIES
SUSTAINABLE GROWTH
VALUE CREATION STRATEGY BUSINESS MODEL RISK MANAGEMENT & OPPORTUNITIES BRAND VALUE
CORPORATE GOVERNANCE
CORPORATE GOVERNANCE CODE OF ETHICS AND CORPORATE POLICIES
OUR RESPONSIBLE MANAGEMENT IN 2018
OUR MANAGEMENT APPROACH ETHICS AND COMPLIANCE PEOPLE AND TALENT INNOVATION SAFETY ENVIRONMENT CUSTOMER SERVICE RESPONSIBLE SUPPLY CHAIN SOCIAL WELFARE
APPENDICES
ABOUT THIS REPORT GLOSSARY GRI INDICATORS INDEx NON-FINANCIAL STATEMENT 2018
6
5
4
2
1
3
02
04
06
07 09
10
11 12 14
26
27 32 33 35
36
37 40
42
43 51 58 75 76 83 102 103 108
116
117 118 120 138
2018 ANNUAL AND CORPORATE RESPONSIBILITY REPORT
AF_CEPSA_IARC19_ENG_V9.indd 1 17/5/19 11:39
