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CHAPTER 6 Our stakeholders Our professionals · Our customers

We are firmly committed to the funda- mental principles of law in the workplace of the International Labour Organisation (ILO) and are signatories of the Universal Declaration of Human Rights.

A total of 94.97% of our workers are covered by the collective agreement for our industry and 94.7% have trade union representation.

At Cepsa we are committed to the safety of our employees and therefore our goal is to implement a common safety culture, preventing any kind of accident inside or outside work, with the involvement and commitment of all our employees.

To continue fostering this safety com- mitment, we have started up initiatives such as the launch of a competition to choose a safety slogan for the Com- pany, the formation of specific safety working groups ( Lessons Learned Group , Indicators Groups , Safety Outside Work Group , Safe Driving Group and Lifesaving Rules Group ), the implementation of the Safety Day and the Cepsa Safety Decalogue.

All refineries and factories have ex- ternally certified Quality, Environment

and Safety management systems. In 2015, the five asphalt derivative fac- tories and the nine gas plants ope- rated by the Company have passed the external audits of their respective management systems conducted by AENOR and AUDELCO.

Cepsa Chemicals received the FEIQUE 2015 Special Safety Award for chemi- cals industry companies with over 300 workers that achieve an Accident Frequency rate of zero. Our La Rábida refinery also received an award from AUDELCO for excellence in Occupa- tional Health and Safety.

Thanks to our efforts to raise aware- ness and increase safety in our profe- ssionals work, in 2015 the accident rate was reduced by 15% compared with 2014.

LABOUR RELATIONS

SAFETY AND HYGIENE AT WORK

2015 2014 2013 Number of lost-time accidents2 41 48 56

Lost-time accident frequency rate3 2.08 2.40 2.61

Absentee rate due to common illness (%)4 2.38 1.56 1.55

Overall absentee rate (%)5 3.77 2.55 2.47

1. The absenteeism data relate to companies based in Spain. 2. Accidents causing temporary disability, permanent disability or death. 3. Number of accidents requiring absence per million hours worked (own personnel). 4. Number of hours of absence due to common illness per theoretical annual hours worked. 5. Number of hours of absence for any reason per theoretical annual hours worked.

Accident rate and own employee absenteeism1