CHAPTER 6 Our stakeholders Our community

66

The objectives we pursue in our relations with communities are

It is a priority for us to encourage dia- logue and interaction with our commu- nities, establishing transparent, sus- tainable and respectful relationships with them.

We have internal policies and proce- dures, applicable wherever we operate, to ensure a smooth ongoing relation-

ship with neighbouring communities.

To maintain this relationship, we use different dialogue, communication and participation channels. Three of these should be noted due to their relevance and usefulness in strengthening these relations:

COMMUNITY COMMITTEES

OPEN HOUSE DAYS AT OUR

FACILITIES

PUBLIC CONSULTATIONS

FOR THE APPROVAL OF

PROJECTS

Ongoing two-way communication allows us to identify the concerns and needs of the communities around us, which we try to answer through our participation in projects and initiatives that are deve- loped locally in each community.

This participation, which is also su- pported by internal procedures and policies, is based on the following basic principles:

ALIGNED WITH STRATEGIC

GOALS

CONSISTENT WITH CEPSA S VALUES AND

CHARACTERISTICS

AIMED AT ESTABLISHING

LONG-TERM RELATIONSHIPS

ORIENTED TOWARDS THE COMMUNITIES IN WHICH WE

OPERATE

OUR COMMUNITY

KNOW THE LOCAL CONTEXT

TRACK RELATIONSHIPS

INTEGRATE CEPSA S ETHICAL

VALUES AND GENERAL

PRINCIPLES

IDENTIFY RISKS AND IMPACTS OF

OUR ACTIVITY PROMOTE DIALOGUE, EFFECTIVE

COMMUNICATION AND ACTIVE

PARTICIPATION

COMMUNITY RELATIONS