CHAPTER 6 Our stakeholders Our suppliers

64

We have over 6,000 suppliers and un- dertake ongoing communication, eva- luation, control, development and joint work initiatives with our supply chain, in order to maintain a fluid and trust- ing relationship that will ensure the success of the procurement and con- tracting process.

We place a high degree of importance on communication with our suppliers and have designed spaces for dialogue which enable us to listen to their opi- nions and experiences in order to carry out continuous improvement initiatives and jointly establish plans and objec- tives.

We have improved our supplier portal.

We have drawn up Supplier Rela- tions Guidelines.

We have approved the Supplier Code of Ethics, which has been distributed during 2015. This Code

of Ethics must be accepted in all tendering and contracting pro- cesses and a clause relating to it has been included in all contracts, orders and the new version of the General Terms of Business.

We have held another edition of the Supplier Day. This year the meetings took place in Madrid, Huelva, San Roque, Tenerife, Lima and Bogotá, and were attended by over 500 suppliers.

We have carried out the first su- pplier satisfaction survey in or- der to obtain information and continue improving our relations. The results of the survey, which was answered by 271 suppliers, reflected the positive perception of Cepsa by its supply chain, with an average satisfaction score of 71% among the various matters evaluated.

SUPPLIER RELATIONS

SUPPLIER CONTROL AND EVALUATION

The supplier registration and approval process is applicable globally for all Cepsa companies and establishes the issues to be analysed for each supplier in relation to the company concerned and the product or service supplied.

During 2015 this process has been ex- tended to all the Company s suppliers. There are currently 5,838 registered suppliers (99.2%) and more than 1,400 approved suppliers, representing 86% of the Company s expenditure.

Via segmentation, we identify critical Cepsa suppliers for which approval

requirements are more stringent, and specific follow-up actions and evalua- tions are established in order to mini- mise risks relating to the supply chain.

The result of the segmentation based on contracting data for 2015 enables us to carry out specific monitoring of suppliers in segments I, II and III, which accounted for 92% of the Company s total expenditure, during 2015.

All suppliers in segments I, II and III or those supplying high impact goods and services are included in the annual approval plan.