261

2021 INTEGRATED MANAGEMENT REPORT

COMPLAINTS OF BREACHES OF THE CODE OF ETHICS IN 2021

Health and safety in the workplace 51

Commitment to respect for human rights 1

Harassment and discrimination 12

Aspects of the employment relationship 10

Inappropriate conduct 10

Conflicts of interest 1

Control, governance and compliance in our operations 1

Relations with partners, suppliers, customers and other stakeholders 11

Environmental protection 1

Gifts, hospitality, events and the fight against corruption 2

Use and protection of our assets and properties 11

Processing of confidential information and personal data 1

Other concerns 1

Total 113

TYPES OF REQUEST FOR ADVICE ON ETHICS IN 2019*

Health and safety in the workplace 2

Commitment to respect for human and workers' rights 4

Conflicts of interest 3

Control, governance and compliance in our operations 1

Insider dealing and market manipulation 1

Relations with partners, suppliers, customers and other stakeholders 11

Lobbying 1

Gifts, hospitality, events and the fight against corruption 7

Processing of confidential information and personal data 5

Media and information transparency 1

Total 36

* Variations are not comparable due to the new classification by type.