277

2021 INTEGRATED MANAGEMENT REPORT

Field Indicator Description Chapter Section Direct Response

ETHICS AND INTEGRITY

102-17 Counselling mechanisms and ethical concerns

3. WE ADVANCE IN SUSTAINABLE PERFORMANCE

3.8 ETHICAL MA- NAGEMENT.

User satisfaction with the Ethics and Compliance Channel is not currently being measured, but an ethics survey has been conducted. See further details in point 3.8.1.

GOVERNANCE 102-18 Governance structure

2. A FUTU- RE-PROOF COM- PANY

2.9. GOVERNAN- CE TO LEAD THE TRANSITION. 2.9.1. Good governance

2.9. GOVERNAN- CE TO LEAD THE TRANSITION. 2.9.2. GOVERNANCE AND ESG MANA- GEMENT

GOVERNANCE 102-19 Delegation of authority

2. A FUTU- RE-PROOF COMPANY

2.9. GOVERNAN- CE TO LEAD THE TRANSITION. 2.9.1.1. Governing bodies

2.9. GOVERNAN- CE TO LEAD THE TRANSITION. 2.9.2. Governance and ESG management

GOVERNANCE 102-20

Executive-level responsibility for economic, environ- mental, and social matters.

2. A FUTU- RE-PROOF COMPANY

2.9. GOVERNAN- CE TO LEAD THE TRANSITION. 2.9.2. Governance and ESG management

GOVERNANCE 102-21

Consulting stakeholders on economic, environ- mental, and social matters

2. A FUTU- RE-PROOF COMPANY

2.6. STAKEHOL- DERS.

GOVERNANCE 102-22

Composition of the highest manage- ment body and its committees

2. A FUTU- RE-PROOF COMPANY

2.9. GOVERNAN- CE TO LEAD THE TRANSITION. 2.9.1.2. Composi- tion of the board of directors and board committees

GOVERNANCE 102-23 Chair of the highest management body

2. A FUTU- RE-PROOF COMPANY

2.9. GOVERNAN- CE TO LEAD THE TRANSITION. 2.9.1.2. Composi- tion of the board of directors and board committees