CHAPTER 6 Additional content

262

COMPLAINTS OF BREACHES OF THE CODE OF ETHICS IN 2020

Health and safety in the workplace 48

Harassment and discrimination 4

Aspects of the employment relationship 9

Inappropriate conduct 20

Control, governance and compliance in our operations 1

Relations with partners, suppliers, customers and other stakeholders 7

Use and protection of our assets and properties 18

Processing of confidential information and personal data 2

Total 109

COMPLAINTS OF BREACHES OF THE CODE OF ETHICS IN EN 2019*

Health and safety in the workplace 34

Commitment to respect for human and workers' rights 54

Measures to counter money laundering and terrorist financing 1

Conflicts of interest 3

Control, governance and compliance in our operations 1

Environmental protection 1

Relations with partners, suppliers, customers and other stakeholders 7

Use and protection of our assets and properties 31

Processing of confidential information and personal data 1

Intellectual, Industrial Property and Trade Secrets 1

Total 134

* Variations are not comparable due to the new classification by type.

RESULTS OF THE COMPLAINTS RECEIVED ON BREACHES OF THE CODE OF ETHICS IN 2021, 2020 Y 2019

2021 2020 2019

Not corroborated 21 20 22

Activation of disciplinary measures 67 77 109

Activation of corrective measures 19 8 9